The questions we hear most, with a link to the full guide whenever there's more to read.
Getting started
Follow the quick start: sign in, choose a team, confirm a model is available, then run your first agent conversation. Once that works, the concept pages on agents, knowledge bases, and workflows explain how the pieces fit together.
An agent understands a goal, plans its steps, retrieves knowledge, and calls tools. A workflow turns a process you have already defined into repeatable steps. Many teams use agents for open-ended work and workflows for the parts that should run the same way every time.
The core platform is open source under GPL-3.0. You can download, deploy, and customize it, and use it internally in commercial environments while complying with the license. Support and Enterprise plans add professional help and advanced capabilities.
Yes. With local models, embedding models, and a local vector database, nothing needs a public connection. Requests only leave your network if you configure an external model or API.
Start with the troubleshooting guide and the self-hosting FAQ; they cover the most common setup problems. If you're still stuck, send us the details through the support form (your version, how you deployed, and any logs) and we'll take a look.
Local open-source models through Ollama, vLLM, or any OpenAI-compatible gateway, and commercial APIs such as OpenAI, Anthropic, Gemini, and Azure OpenAI. Models and token quotas can be assigned by team, agent, and workflow.
Retrieval quality depends on how documents are chunked and how retrieval is configured. Review both, follow the knowledge base optimization guide, and test with a few representative questions.
Clouisle uses the team as the resource boundary, with roles, RBAC, SSO, API keys, and audit logs. Personal conversations and drafts stay private until you choose to share them.
An administrator in your organization can manage members from user management. If no administrator can sign in, send us a request through the support form with your deployment details and we'll help you work out the safest way back in.
